Development of MBA program-service quality measurement scale
نویسندگان
چکیده
منابع مشابه
Distributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
متن کاملDistributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
متن کاملScale Development for Measuring E-Service Quality in Banking
Abstract—This study examines several critical dimensions of eservice quality overlooked in the existing literature and proposes a model and instrument framework for measuring customer perceived e-service quality in the banking sector. The initial design was derived from a pool of instrument dimensions and their items from the existing literature review by content analysis. Based on focused grou...
متن کاملdistributor–retailer interface in pharmaceutical supply chain: a service quality measurement scale
in the current competitive market, ‘service quality’ management is the key to survival and success of businesses. there exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. amongst the others, ‘servqual’ is the popular service quality measurement scales (s...
متن کاملPredicting Academic Performance of MBA Program Applicants*
We report on an approach for aiding and strengthening the MBA admissions process that was used at the Stanford University Graduate School of Business. Multiple regression models were used to make predictions of the academic performance of an applicant, if admitted to the MBA program. Applicants who were predicted to have a “substantial chance” of an inadequate academic performance were consider...
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ژورنال
عنوان ژورنال: Science and Technology Development Journal
سال: 2013
ISSN: 1859-0128,1859-0128
DOI: 10.32508/stdj.v16i1.1408